Fair Usage Policy

1. Why do we have a Fair Usage Policy?

This Fair Usage Policy (the “Policy”) applies to all individuals and entities using Tastewise’s software and services (collectively, “Users” or “you”). It is designed to safeguard the security, integrity, and reliability of our network and offerings. By adhering to this Policy, you help us ensure the highest standards of service and enhance your overall experience with Tastewise.

2. Briefs

You are encouraged to submit as many queries for briefs as you’d like! To provide the best results, our platform delivers responses to briefs queries within a maximum of 5 business days. However, to ensure that everyone receives the best possible service and to maintain a fair experience for all users, we can process up to 15 briefs per month, with no more than 3 briefs processed daily within the guaranteed 5-business-day timeline.

3. What if you exceed the concurrent Customer Brief limit?

No problem at all! If you reach the daily or monthly limit, any extra requests for briefs that exceed these limits are accepted and processed on a best-effort basis, depending on team capacity. Best-effort briefs may take longer than 5 business days to deliver.

4. Measures

At Tastewise, we’re dedicated to supporting you and addressing any concerns that may arise. If we detect a potential violation of this Policy or the Subscription Terms, we will notify you as soon as practical and work with you to resolve the issue. While we reserve the right to suspend or terminate access to prevent unfair or disproportionate usage, our primary goal is to find a solution and restore your access as quickly as possible.

5. Changes to the Policy

Tastewise may change the content of this Policy, subject to posting a notice of change on our website.

If you have any questions or concerns, please don’t hesitate to contact our support or your Account Manager for further assistance.

Last update date: January 2025