Join The Team
We love food, technology and data, and we’re changing the food & beverage industry for the better.
Customers Onboarding Specialist
About The Position
Passionate about food? Eager to join a dynamic SaaS startup shaping the food and beverage industry? Tastewise is just the place for you.
Tastewise: The GenAI-powered consumer data platform revolutionizing product strategies and driving success for major brands like Nestle, Pepsi, and Campbell’s. With insights from billions of data points, we empower our clients to create, market, and sell their products faster and more successfully.
Join this $10 trillion industry, where creativity and an entrepreneurial mindset drive daily success and reach the homes of billions of people in an industry where change isn't just a recipe but a way of life.
Let's shape the future of food together.
About the role
As an Onboarding Manager, you'll ensure new customers are set up for success with our platform. You’ll guide clients through the onboarding process, providing training and support to drive platform adoption and customer satisfaction.
** This is not managerial position
Key Responsibilities:
- Lead customer onboarding from kickoff to platform go-live.
- Conduct training sessions and webinars for various stakeholders, tailored to their roles.
- Manage approximately 25 client interactions weekly.
- Oversee onboarding project timelines and ensure timely delivery.
- Advocate for customer needs with internal teams to shape product and service improvements.
- Provide data-driven recommendations and insights to optimize platform use.
- Track key onboarding metrics (e.g., time-to-value, adoption rates, satisfaction scores).
Requirements
Requirements:
- Strong project management and organizational skills, ability to manage multiple tasks.
- Excellent communication skills, capable of building rapport with C-level executives and mid-level professionals.
- Data analysis skills to create actionable, data-driven presentations.
- Familiarity with SaaS platforms, customer success tools, and cross-functional team collaboration.
- Proficiency in Excel, PowerPoint, and CRM systems.
- High attention to detail, adaptability, and continuous improvement focus.
- BA/BS in Business, Communications, or related field (Advanced degree preferred).