Join The Team
We love food, technology and data, and we’re changing the food & beverage industry for the better.
Enterprise Account Manager - NYC
About The Position
Passionate about food? Eager to join a dynamic SaaS startup shaping the food and beverage industry? Tastewise is just the place for you.
Tastewise: The GenAI-powered consumer data platform revolutionizing product strategies and driving success for major brands like Nestle, Pepsi, and Campbell’s. With insights from billions of data points, we empower our clients to create, market, and sell their products faster and more successfully.
Join this $10 trillion industry, where creativity and an entrepreneurial mindset drive daily success and reach the homes of billions of people in an industry where change isn't just a recipe but a way of life.
Let's shape the future of food together.
About the role
We are seeking an outstanding Enterprise Account Manager to nurture client relationships and grow our customer base. The ideal candidate will have a strong background in account management or customer success management, especially within the Martech SaaS space, and a passion for leveraging data to shape the future of food.
As an Account Manager, you will be the main point of contact for your clients and will oversee product adoption, ongoing engagement, upsell, and renewal initiatives within each account.
Responsibilities:
- Serve as the primary relationship owner for an assigned book of Enterprise customers.
- Own the execution, optimization, success, and scale of each client in your book of business, ensuring high levels of customer satisfaction and engagement.
- Develop and implement account strategies and playbooks to drive growth and maximize revenue.
- Identify opportunities for upselling and cross-selling additional services and products.
- Prepare and present performance reports and insights to clients, demonstrating the value of our solutions.
- Proactively monitor and influence client health score
- Meet and exceed renewal and upsell targets while maintaining an active pipeline.
- Collaborate with marketing, sales and R&D teams to align on customer needs and solutions.
Requirements
- 5+ years of experience in SaaS B2B, in Enterprise account management/customer success roles, consistently meeting or exceeding targets
- Proven ability to manage client relationships with a strong emphasis on commercial aspects.
- Ability to think strategically and act tactically; a consultative approach to managing complex customer relationships
- Business acumen, sound decision-making, analytical, and excellent organizational skills.
- Ability to prioritize multiple responsibilities, balancing customer deliverables on multiple projects as well as internal obligations
- Committed to continuous learning and professional development
- Demonstrated ability to communicate, present, and effectively influence diverse stakeholders across organizational levels.
- Have a start-up mindset - adaptable and agile in a fast-paced environment.
- Experience in Martech and/or Research and Brand Agencies preferred.
Benefits:
- Hybrid environment- 2-3 days a week in our NYC office.
- Equity options
- Medical, Dental, and Vision Benefits (individual plan 100% covered)
- The base compensation for this role is approximately $120,00–130,000 per year, excluding bonus targets. The candidate’s final compensation will be based on their skills and experience. For candidates outside of New York City, the compensation may vary depending on the local cost of labor and other factors.
- Base salary ranges are determined by multiple factors unique to each candidate, including skills and local market benchmarks. If your expectations are outside this range, we encourage you to apply still.
- Visa sponsorship for this role is currently not available.
Equal Opportunity Statement:
Tastewise is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We encourage individuals of all backgrounds to apply, regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, veteran status, or any other characteristic protected by federal, state, or local law. We are dedicated to providing reasonable accommodations to individuals with disabilities throughout the hiring process. If you require an accommodation, please contact hr@tastewise.io.